Shipping policy
Shipping Policy
Thank you for shopping with LUBLY. Our activewear is made on demand by our print-on-demand production partner, Tapstitch. Please read the following information carefully before placing your order.
Production & Processing
All LUBLY products are printed and fulfilled on demand. Orders enter production after payment is confirmed. Production typically takes [X–X business days] — please allow additional time during peak periods. We will notify you by email once your order has been dispatched.
Domestic Shipping (Australia)
We offer the following shipping options for deliveries within Australia:
- Standard Shipping — AUD [rate] | Estimated delivery: [X–X business days] after dispatch
- Express Shipping — AUD [rate] | Estimated delivery: [X–X business days] after dispatch
Free Standard Shipping is available on all Australian orders over AUD 100.
Delivery timeframes are estimates provided by the carrier and are not guaranteed. LUBLY is not responsible for carrier delays once an order has been dispatched.
International Shipping
We ship internationally at a flat rate of AUD 20 for Standard Shipping. Estimated international delivery times vary by destination — please allow [X–X business days] after dispatch.
International customers are responsible for any customs duties, taxes, or import fees charged by their country. These charges are not included in the product price or shipping rate and are non-refundable.
Order Tracking
Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking information. Please allow up to 24 hours for tracking details to update after dispatch.
Incorrect Address
Please ensure your shipping address is correct before completing your order. LUBLY is not responsible for orders lost or delayed due to an incorrect address provided at checkout. If you notice an error, please contact us immediately at hello@lubly.store and we will do our best to assist before your order enters production.
Lost or Damaged Orders
If your order arrives damaged or is confirmed lost in transit, please contact us at hello@lubly.store with your order number and photos (if applicable). We will work with our fulfilment partner to resolve the issue as quickly as possible.
Contact Us
For any shipping-related questions, please reach out to us at hello@lubly.store.